In order to provide great service for our customers, all shipping is done through DHL Express Delivery at no extra cost. You will receive your purchase within 2-4 working days after your order has been processed.
EXCHANGES & RETURNS:
Try your purchase on in the comfort of your own home and if you need to send them back, you have 14 days from receiving your order to arrange a return or exchange. Product must be returned with its original packaging and footwear must be unused and in an unaltered condition. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. We cannot guarantee a full refund in case of damaged returns.
Please follow the steps below to exchange or return your purchase:
- Email us at email@example.com to clarify whether you wish to exchange or return items.
- Confirm a convenient address, day and time frame in order for us to generate a pick-up label.
- Please print out your pick-up label. We will arrange for DHL to pick up the package at the specified day and time you requested. DHL will get in touch with you in order to make arrangements at your convenience if there is any trouble with the pick-up.
- Remove all previous labels and hand the DHL courier the shoe box along with the printed pick-up label.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. In the event of an exchange, we will then dispatch your new order and send you a DHL tracking number.
Exchanges are free of charge. However, please note that we only accept one exchange per purchase. Subsequent exchanges will be subject to shipping charges of US$30 per item.
Your refund will be processed as soon as the items have been received. Please allow up to 14 days from the day you return the product for your account to be credited. Your refund will be credited back to the credit card that was used to make the original purchase.
If you would like to cancel your order, you must notify us at firstname.lastname@example.org within 24 hours of placing the order.